Beyond the free and Open Source license, the infinite functional richness and intuitive user interface, one of the best aspects of CiviCRM is its strong Community. And nothing gets you closer to our Community than being part of a Sprint. But what is this Community, what is a Sprint, and why should you care?
Colorado Nonprofit Association leads, serves and strengthens Colorado’s nonprofit community to improve the quality of life throughout our state. This year will boast the 24th year for the Colorado Nonprofit Association Fall Conference and Exhibition.
Cividesk is proud to be a part of this year's conference by presenting on a topic that most nonprofit organizations need: a CRM!
Check out our video library! We have updated the Cividesk video library to be now available not only to our customers but also to other users of CiviCRM. All of our public videos from both Vimeo and YouTube are on our website. Customers can log into the Desk and click the Video Tutorials icon for more video options.
Nicolas Ganivet, co-founder and principal at Cividesk, can attest that CiviCRM is so much more than software! In a recent feature for CiviCRM, Nicolas says, "My advice to any organization considering or using CiviCRM would be to look at the whole picture: as much as the software itself is superior to any other CRM for nonprofits (and getting better with each new release), the thriving community around it is such an important part of the experience. Come meet us, get involved and feel the power!
Join us at CiviCon Colorado on June 2 & June 3 and don't miss Cividesk presentations!
Attending CiviCon is a wonderful experience, and we encourage you to join us there.
Thursday, June 2:
- What is CiviCRM? What can it do for your organization?
- Improving the Extensions Ecosystem
- Best Practices for Managing Special Events
- Drupal vs WordPress vs Joomla! Showdown
This month, the Helpdesk has been mostly helping users settle in after the 4.6 upgrade. As part of this process, we are offering webinars to customers to introduce the new features of 4.6. Steve Kessler will now have weekly Open Office Hours where customers can come and ask questions and learn from each other.
Cividesk is happy to announce Open Office Hours every Wednesdays from 10:30AM to 11:30AM, Mountain Time.
Steve Kessler is now full time and will be more fully available to answer on demand needs for the help desk. We have rebuilt our phone tree and now you can call either (720) 381-3939 or (866) 670-7165 and dial 3 for support. Clients are encouraged to use our ticketing system that can be accessed by the Desk or by emailing to email@example.com.
We are continuing to refine our Help Desk process to make it work even smoother. For our existing clients, the best way to submit an issue is to email firstname.lastname@example.org.
On average, we respond to ticket requests within two hours. Issues are typically solved in less than 11 hours and we generally communicate with the client between two and three times during the process.
We are pleased to offer a Customer Referral Program.
We believe our customers are our best ambassadors so if you know any organization who could benefit from our services like you have, refer the organization to us. For each organization that becomes a Cividesk customer, your organization will receive a credit (up to $240 value) to spend on training or custom development services.