Steve Kessler is now full time and will be more fully available to answer on demand needs for the help desk. We have rebuilt our phone tree and now you can call either (720) 381-3939 or (866) 670-7165 and dial 3 for support. Clients are encouraged to use our ticketing system that can be accessed by the Desk or by emailing to firstname.lastname@example.org.
We are continuing to refine our Help Desk process to make it work even smoother. For our existing clients, the best way to submit an issue is to email email@example.com.
On average, we respond to ticket requests within two hours. Issues are typically solved in less than 11 hours and we generally communicate with the client between two and three times during the process.
We are pleased to offer a Customer Referral Program.
We believe our customers are our best ambassadors so if you know any organization who could benefit from our services like you have, refer the organization to us. For each organization that becomes a Cividesk customer, your organization will receive a credit (up to $240 value) to spend on training or custom development services.
Cividesk is continuing to improve our support and reponse times using our ticketing system in order to serve our customers in the most efficient way possible. To submit a ticket, either access the ticketing system from the Desk or email Cividesk and a ticket will be created for you.
Cividesk was founded on the vision of providing a suite of integrated applications, centered around CiviCRM, to serve non-profit organizations. While we have so far provided CiviCRM integrated with Drupal, Joomla! or WordPress, Google Apps, ConstantContact or Mailchimp, we were missing a crucial piece: the 'desk'.