As part of your Cividesk service, we sometimes have to perform infrastructure upgrades in order to bring your core software up to date with the latest developments and/or for security purposes.
While most of these upgrades are done behind the scene, sometimes we have a major upgrade to perform and need to inform our customers of precautions and potential side effects. This is the case for the PHP upgrade planned this month (March 2019), so we wanted to take a moment to answer your most critical questions.
Cividesk customers have an array of resources and services included in their subscription. However, many customers do not know what these are, how to access them or who to contact with questions.
We have therefore created an Account Status page that will show the following information (and more):
The segmentation of your database is key for better communication with your constituents. A common segmentation process is to organize your contacts by gender (Female/Male). Let's say you are hosting a Women in Business luncheon where only women can attend the event. In this case, you want to make sure you send the invitation for this event only to the female contacts of your database. But what a hassle to manually update the Gender field for all your contacts! There is a solution.
CiviCRM uses mapping and geocoding service providers such as Google to display event location maps and geocode addresses to enable proximity searches.
The use of API keys was optional until changes (as detailed HERE) recently went into effect in the Google Maps Platform.
Cividesk just released a new version of the SparkPost email extension for CiviCRM. This extension allows CiviCRM to send emails and process bounces through the SparkPost service.
The new release improves integration with CiviCRM around the management of the suppression list (email addresses flagged as "On Hold" in CiviCRM), and overall performance of the extension, specifically when sending a large volume of emails.
Cividesk is proud to be an active contributor to the CiviCRM community since 2011. We contribute to the project every month with new code, code fixes, by hosting events and more.
Most recently, Cividesk added a very helpful functionality that displays the relationships of a contact by order of preference. This allows you to customize which relationship types should be seen at the top based on your chosen priorities. This is particularly useful if a contact has a large amount of relationships so that you can ensure that the most important ones are visible first.
Cividesk often does custom development for its customers, and we recently came into multiple requests that involved splitting incoming contributions, but for very different purposes. Let me explain.
You may already know that CiviCRM lets you send notifications to an activity assignee based on activity type. Perhaps you noticed that, in the past, it was only an ON/OFF option, meaning you could either send assignee notifications for ALL activities or NONE.
We are happy to announce that the ability to choose the activity type for which CiviCRM users want to send notifications is available to our customers. This is just another way that CiviCRM can be customized to meet your needs and make daily tasks more efficient.
At Cividesk, we are constantly trying to bring value to our customers and facilitate their use of CiviCRM. A few years ago, we created the 'desk' for this very purpose. The 'desk' is a suite of applications available exclusively to our customers. These applications have grown over the years to now include one-click access to our Ticketing system and Knowledge Base, a Video Library with all our CiviTips recordings, and our Training Calendar.