News from the Helpdesk
This month, the Helpdesk has been mostly helping users settle in after the 4.6 upgrade. As part of this process, we are offering webinars to customers to introduce the new features of 4.6. Steve Kessler will now have weekly Open Office Hours where customers can come and ask questions and learn from each other. As always, clients are encouraged to use our ticketing system that can be accessed from the Desk or by emailing firstname.lastname@example.org.
We are also excited to announce our transition to a new and more robust ticketing system. With this new ticketing system, clients with multiple users submitting tickets will be able to see all of the tickets for their organization, therefore improving internal communication. This is a very highly requested feature. On our end, we will have a smoother transition between ticket intake, evaluation, escalation when needed, quality assurance and completion. Customers will get more information very soon!