Cividesk News

As a Cividesk customer you have access to an array of resources and services included in your Cividesk account plan, but have you ever wondered who you should contact when you have a question, who your current users are, or which extensions are installed on your instance of CiviCRM?

You can now find answers to all of these questions in your Cividesk Account page under the Support menu directly in CiviCRM! The page is updated dynamically and shows the following information:

A few weeks ago, on April 17 and 18, Cividesk was back at the beautiful Oakland Preservation Park to take part in the second edition of CiviCamp Oakland, California.
​Revived last year by Neil Planchon / First Things First and Noah Miller / Lemniscus, CiviCamp Bay Area (Oakland), the birth place of CiviCRM, is the opportunity for local CiviCRM users, people considering adopting the software for their organization, service providers and members of the core team to get together and share their CiviCRM experience with each other.This year's edition was a 2-day event in order to offer more time to connect, share and root the local community.

Cividesk customers have an array of resources and services included in their subscription. However, many customers do not know what these are, how to access them or who to contact with questions.

We have therefore created a Cividesk Account page that shows the following information (and more):

Cividesk just released a new version of the SparkPost email extension for CiviCRM. This extension allows CiviCRM to send emails and process bounces through the SparkPost service.

The new release improves integration with CiviCRM around the management of the suppression list (email addresses flagged as "On Hold" in CiviCRM), and overall performance of the extension, specifically when sending a large volume of emails.

Cividesk was very pleased to be part of CiviCamp Bay Area 2018 that took place on May 3rd at Preservation Park in Oakland, CA. It had been nearly 2 years since a CiviCRM event took place near San Francisco, the birthplace of our favorite Constituents Relationship Management (CRM) solution.

We are happy to announce that the HelpTab extension is available to all our customers as part of the default configuration of their CiviCRM.

The HelpTab extension provides contextual help for CiviCRM: on any back-office CiviCRM page a little tab appears on the right side of your screen. Clicking on that tab will bring up a list of articles related to this page, clicking on the article's title will open it in a new tab.

Tamar first met Nicolas Ganivet, Cividesk Co-Founder and Principal, at the end of 2015 while working in customer support and data migration for another CiviCRM provider. Tamar was introduced to Virginie Ganivet and the rest of the CiviDesk team in early 2016 and they continued to collaborate through partnerships in the CiviCRM community. 

Cividesk customers no longer need a discount code for CiviTips!

To get your free access to CiviTips webinars, log in to the Desk,
then click on the Training Calendar icon (see right) ==>

One of the highlights of the services we offer to our clients is the Desk.  The Desk gives access to tools that enhance the CiviCRM experience.

This month we have enhanced our training calendar app making it so our customers can register for CiviTips free of charge without having to know the discount code or leaving CiviCRM.