Cividesk customers have an array of resources and services included in their subscription. However, many customers do not know what these are, how to access them or who to contact with questions.
We have therefore created an Account Status page that will show the following information (and more):
CiviCRM uses mapping and geocoding service providers such as Google to display event location maps and geocode addresses to enable proximity searches. The use of API keys was optional until changes (as detailed HERE) recently went into effect in the Google Maps Platform.
Cividesk just released a new version of the SparkPost email extension for CiviCRM. This extension allows CiviCRM to send emails and process bounces through the SparkPost service.
The new release improves integration with CiviCRM around the management of the suppression list (email addresses flagged as "On Hold" in CiviCRM), and overall performance of the extension, specifically when sending a large volume of emails.
Cividesk was very pleased to be part of CiviCamp Bay Area 2018 that took place on May 3rd at Preservation Park in Oakland, CA. It had been nearly 2 years since a CiviCRM event took place near San Francisco, the birthplace of our favorite Constituents Relationship Management (CRM) solution.
We are happy to announce that the HelpTab extension is available to all our customers as part of the default configuration of their CiviCRM.
The HelpTab extension provides contextual help for CiviCRM: on any back-office CiviCRM page a little tab appears on the right side of your screen. Clicking on that tab will bring up a list of articles related to this page, clicking on the article's title will open it in a new tab.
Cividesk is bringing CiviCamp back to Denver for a Mile-High CiviCamp on March 15th!
This casual, locally organized, one-day event is intended for evaluating, new and current users of CiviCRM.
Attend the morning sessions to learn about what CiviCRM can do for your organization, take part in the afternoon sessions to hone your CiviCRM skills and knowledge or attend the "Ask an Expert" session for answers to all of your questions.
Cividesk is happy to announce that the support and maintenance of the CiviCRM's Mosaico extension, a simple drag-and-drop mailing editor for CiviCRM, is now part of our services.
Most nonprofit staff have struggled to use the CiviCRM mailing feature to create responsive email campaigns. Mosaico enhances the existing CiviMail module to simplify the email creation process by producing a mobile ready and professional email looking for you!
Tamar first met Nicolas Ganivet, Cividesk Co-Founder and Principal, at the end of 2015 while working in customer support and data migration for another CiviCRM provider. Tamar was introduced to Virginie Ganivet and the rest of the CiviDesk team in early 2016 and they continued to collaborate through partnerships in the CiviCRM community. Called in to bolster support for Cividesk over the summer of 2017, Tamar's part-time contract turned into a full-time job as Cividesk's new Customer Support Manager as of September 1, 2017.
There are no more excuses to not brush up on your CiviCRM skills. Cividesk is now offering free access to all of our public training sessions (beginner and intermediate levels) to our customers! Topics range from membership and contact management, to events, emailings, fundraising and more. We want you to be successful and to optimize the performance of your CRM. These trainings will help save you time in the long run and hopefully simplify your work. Sometimes all you need are a few tips and tricks!
Welcome to the team, Timothée! Timothée has joined Cividesk team as our new account manager. Timothée manages our customer accounts from onboarding new customers to mentoring current customers on their daily usage of CiviCRM and by helping them with their ongoing needs.
Thanks to his past experiences as a technical process manager in Europe and China, as well as an entrepreneur, he feels right at home helping translate information between teams, whether they speak a different culture or a different computer lanquage.