One of the highlights of the services we offer to our clients is the Desk. The Desk gives access to tools that enhance the CiviCRM experience.
This month we have enhanced our training calendar app making it so our customers can register for CiviTips free of charge without having to know the discount code or leaving CiviCRM.
At Cividesk, we are always eager to provide more services to our customers. Cividesk is unique in the CiviCRM community because we offer several different online learning opportunities each month such as 30 minute weekly “CiviTips” which focus in-depth on one particular feature and the 2-hour beginner or experienced level courses for those who want to attend a more comprehensive class.
There are so many classes to choose from, but perhaps you don't know the schedule or how to register. Now it's easy!
Beyond the free and Open Source license, the infinite functional richness and intuitive user interface, one of the best aspects of CiviCRM is its strong Community. And nothing gets you closer to our Community than being part of a Sprint. But what is this Community, what is a Sprint, and why should you care?
Check out our video library! We have updated the Cividesk video library to be now available not only to our customers but also to other users of CiviCRM. All of our public videos from both Vimeo and YouTube are on our website. Customers can log into the Desk and click the Video Tutorials icon for more video options.
Join us at CiviCon Colorado on June 2 & June 3 and don't miss Cividesk presentations!
Attending CiviCon is a wonderful experience, and we encourage you to join us there.
Thursday, June 2:
- What is CiviCRM? What can it do for your organization?
- Improving the Extensions Ecosystem
- Best Practices for Managing Special Events
- Drupal vs WordPress vs Joomla! Showdown
This month, the Helpdesk has been mostly helping users settle in after the 4.6 upgrade. As part of this process, we are offering webinars to customers to introduce the new features of 4.6. Steve Kessler will now have weekly Open Office Hours where customers can come and ask questions and learn from each other.
Cividesk is happy to announce Open Office Hours every Wednesdays from 10:30AM to 11:30AM, Mountain Time.
Steve Kessler is now full time and will be more fully available to answer on demand needs for the help desk. We have rebuilt our phone tree and now you can call either (720) 381-3939 or (866) 670-7165 and dial 3 for support. Clients are encouraged to use our ticketing system that can be accessed by the Desk or by emailing to firstname.lastname@example.org.
We are continuing to refine our Help Desk process to make it work even smoother. For our existing clients, the best way to submit an issue is to email email@example.com.
On average, we respond to ticket requests within two hours. Issues are typically solved in less than 11 hours and we generally communicate with the client between two and three times during the process.
We are pleased to offer a Customer Referral Program.
We believe our customers are our best ambassadors so if you know any organization who could benefit from our services like you have, refer the organization to us. For each organization that becomes a Cividesk customer, your organization will receive a credit (up to $240 value) to spend on training or custom development services.