cividesk's blog

As part of our service plan we have planned a major CiviCRM upgrade in the coming weeks. As usual, this upgrade will bring many new features including:

Every few years we consider large scale changes to our infrastructure in order to leverage new offerings or technologies for the benefit of our clients.

For example, a few years ago we transitioned our technology infrastructure from our "classic" provider to Amazon AWS and the scalability and global reach of Amazon enabled us to support the growth of our client base, diversify our offering with dedicated servers, and open additional data centers in Canada and France in order to better serve our local clients from these regions.

As part of your Cividesk service, we sometimes have to perform infrastructure upgrades in order to bring your core software up to date with the latest developments and/or for security purposes. 

While most of these upgrades are done behind the scene, sometimes we have a major upgrade to perform and need to inform our customers of precautions and potential side effects. This is the case for the PHP upgrade planned this month (March 2019), so we wanted to take a moment to answer your most critical questions.

Cividesk customers have an array of resources and services included in their subscription. However, many customers do not know what these are, how to access them or who to contact with questions.

We have therefore created a Cividesk Account page that shows the following information (and more):

Cividesk just released a new version of the SparkPost email extension for CiviCRM. This extension allows CiviCRM to send emails and process bounces through the SparkPost service.

The new release improves integration with CiviCRM around the management of the suppression list (email addresses flagged as "On Hold" in CiviCRM), and overall performance of the extension, specifically when sending a large volume of emails.

DrupalCamp Colorado is a three day event centered on knowledge sharing and learning how to build, manage and launch ambitious digital experiences. This year, Cividesk was invited to present CiviCRM and it's integration with Drupal to an audience of web developers and site administrators.

Coming back from the Calgary CiviCamp and Sprint, I started reflecting on this fantastic experience and what it takes to create a CiviCRM community. This prompted me to share some thoughts about what makes these events so positive and memorable for all attendees and specifically our end-users.

Cividesk often does custom development for its customers, and we recently came into multiple requests that involved splitting incoming contributions, but for very different purposes. Let me explain.

At Cividesk, we are constantly trying to bring value to our customers and facilitate their use of CiviCRM. A few years ago, we created the 'desk' for this very purpose. The 'desk' is a suite of applications available exclusively to our customers. These applications have grown over the years to now include one-click access to our Ticketing system and Knowledge Base, a Video Library with all our CiviTips recordings, and our Training Calendar.