cividesk's blog

Cividesk gives back

Giving back is a cornerstone of our company culture, and we proudly support many charitable and humanitarian organizations with pro-bono or reduced-cost services.

If you represent a volunteer-run non-profit organization providing free and secular services to the underprivileged, please contact us so we so we can determine the best way to support your organization - whether this is solution design, professional hosting, software customization, technical support or training for your staff.

The 'Desk' is relocating ...

At Cividesk, we are constantly trying to bring value to our customers and facilitate their use of CiviCRM. A few years ago, we created the 'desk' for this very purpose. The 'desk' is a suite of applications available exclusively to our customers. These applications have grown over the years to now include one-click access to our Ticketing system and Knowledge Base, a Video Library with all our CiviTips recordings, and our Training Calendar.

CiviCRM 4.7 upgrade

CiviDesk is excited to announce that we plan on upgrading all our customers to CiviCRM 4.7 in the very short term. CiviCRM 4.7 has been out there for a while now and we strongly believe now is a good time to upgrade. We have already upgraded a few of our customers to CiviCRM 4.7 and are quite pleased with its functionality and maturity.

This new version includes heaps of new features that will increase your organization's efficiency, and it's quality has significantly increased from previous releases.

Reliably sending our customer's emails

Email is critical for everybody, but even more so for nonprofit organizations as this represents the primary means to spread the word about their mission, showcase their results, and directly or indirectly sollicit the donations that are critical to their very existence.

We know this well at Cividesk, and have created a world-class email infrastructure to make sure we very reliably send our customer's emails. Here is a sneak peak at that infrastructure and the choices behind it:

Upcoming changes for email delivery

For all our customers, being able to send emails from the CRM, and that these emails get reliably delivered to their recipients inboxes, is a critical function. As ISPs, email services and other IT and service providers are fighting the constant influx of spam that clutters our inboxes, it has become very hard to send email while avoiding being caught in anti-spam filters and/or being blacklisted.

CiviCRM Statistics portal now available

As the CiviCRM community grows and is increasingly active, the need emerged to measure our work, our impact, our communications and many other aspects of this community in order to judge our progress and influence our roadmap. The CiviCRM statistics project was born.

Since it's inception, this effort has grown in scope and capabilities and now makes available real-time statistics on:

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